FAQ

Where are VanWest pieces made?

Every piece is thrown by hand in small batches in our studio in Oak Cliff, Dallas.

Can they go in the dishwasher and microwave?

Yes, both, and they're food safe. We actually recommend the dishwasher over hand-washing. See Care for why, and what to do if a piece ever chips.

Will my piece look exactly like the photo?

Close, but not identical. Everything is made and glazed by hand in small batches, so tone, texture, and form shift a little from one piece to the next. That's the point.

Can I order something that's sold out?

Yes. We'll make it for you and ship it in 2–3 weeks. In-stock pieces ship in 2–3 business days. See Shipping.

How much is shipping?

Whatever UPS actually charges, calculated at checkout by weight and destination. No markup. Local pickup in Oak Cliff is free. See Shipping.

What if it arrives broken?

Email us a photo within 7 days and we'll replace it or refund you, your call. See Returns & Breakage.

Do you do wholesale or custom work?

Yes. For shops, cafes, and bars, see our trade program. For commissions and custom pieces, just email us or DM us on Instagram.

My question isn't here.

Ask away. DM us on Instagram, email us, or fill out the form on our contact page. We answer everything.