Shipping

Every VanWest piece is packed by hand with plenty of padding and shipped from our studio in Oak Cliff, Dallas.

Rates

Shipping is calculated live at checkout from the weight of your order and where it's going, so you pay the real UPS rate whether it's one mug or a full set. No padded flat fees.

Local pickup

Free local pickup in Oak Cliff, Dallas. Choose it at checkout and we'll email you when your order is ready.

Processing

In-stock pieces ship within 2–3 business days.

Sold-out pieces can still be ordered. We'll make it for you and ship within 2–3 weeks.

You'll get tracking by email as soon as your piece is on its way.

Arrived broken?

Ceramics are fragile and we pack accordingly, but if something arrives damaged, see our Returns & Breakage policy and we'll make it right.

Questions about an order?

DM us on Instagram, email us, or fill out the form on our contact page. Include your order number and we'll sort it out.